Politika e privatësisë

ShariX Technologies, located at Rr. Shaqir Igrishta, Prishtine, Kosovo, operates this Website (“ShariX”, “we”, “us” or “our”).

We develop software products and provide technology services for businesses.

For the website activities described in this policy, we are the controller of your personal data: we decide why and how it is processed. Contact us at contact@sharixtech.com or at the address above.

This policy explains how we handle personal data when you visit sharixtech.com, contact us about our products or services, or request information or a demonstration through the website.

If you use one of our software products or engage us to provide services, additional privacy notices and contractual terms may apply to the processing carried out as part of that product or service. This Website policy does not replace those notices or agreements.

Information you provide. When you contact us, we collect the information you submit, such as your name, company, email address, telephone number if provided, product or service interest, and message. Contact-form submissions are stored in our Hostinger database so we can review and respond to your enquiry. The stored records also include creation and update timestamps. We also keep correspondence and information needed to respond to your enquiry or arrange a demonstration.

Please provide only information necessary for your request. Do not send passwords, account credentials, payment-card details, identification documents or confidential customer records through a general website enquiry form.

We process personal data under applicable Kosovo data protection law, including Law No. 06/L-082 on Protection of Personal Data. The purpose and legal basis depend on the activity.

We use your contact details, business information and correspondence to answer enquiries, arrange demonstrations and manage business relationships. When you ask us to take steps towards a contract with you, we process the necessary information for that purpose. Otherwise, we rely on our legitimate interest in responding to enquiries and communicating with customers and their representatives.

We use technical information and security logs where necessary to operate and protect the Website, troubleshoot errors and prevent abuse, based on our legitimate interest in maintaining a secure, functioning website.

We process information necessary to meet applicable legal obligations or respond to legally binding requests. We may also retain and use relevant correspondence and records to establish, exercise or defend legal claims, based on our legitimate interest in protecting our legal rights.

Where we rely on legitimate interests, we consider your rights and reasonable expectations and limit processing to what is necessary. Where we rely on consent, you may withdraw it at any time without affecting the lawfulness of earlier processing.

You do not have to send an enquiry. If you withhold information needed to answer your request, we may be unable to respond or provide the requested information. The contact form requires your name, email address and message; company, telephone number and product or service interest are optional.

We do not use cookies, analytics tools or advertising trackers on this Website. Hosting and security systems may still process technical request information to deliver the Website and protect it against abuse; the absence of cookies does not mean that no personal data is processed.

If we introduce cookies or optional tracking technologies in the future, we will update this policy and provide the information and consent controls required by applicable law before enabling them.

Access is limited to people and organisations that need the information for the purposes described here. Depending on the activity, recipients include authorised ShariX personnel and providers of hosting, email, enquiry processing, IT support and website security.

We use Hostinger to host our Website and store contact-form submissions. This includes the contact details and message you provide, together with record creation and update timestamps.

Where providers process data on our behalf, we use appropriate contractual arrangements and limit their processing to the authorised services. We may also disclose relevant information to professional advisers or competent authorities where necessary and legally justified, including to comply with binding legal requests or protect legal rights.

We do not sell personal data or share website enquiry details with third parties for their own advertising.

We keep enquiry details and correspondence for as long as needed to respond to your request, complete related follow-up and manage any resulting business relationship. We assess whether continued retention is necessary based on whether the enquiry remains active, whether there is an ongoing relationship, and whether specific legal obligations or an actual dispute require us to preserve the information.

When information is no longer needed for these purposes, we delete or irreversibly anonymise it.

Our Website uses HTTPS to encrypt information transmitted between your browser and the Website, including information submitted through our contact form. The Website and contact-form storage are hosted through Hostinger.

No online service can guarantee absolute security. If a personal data breach occurs, we assess it and notify the competent authority and affected individuals where legally required.

Subject to the conditions and exceptions in applicable law, you may request access to your personal data, correction of inaccurate data, deletion, restriction of processing, or portability where applicable. You may object to processing based on legitimate interests and to the use of your information for direct marketing. You may also withdraw consent where processing relies on it.

Send requests to contact@sharixtech.com. We may request proportionate information to verify your identity. We respond within the period required by applicable law and explain any lawful refusal or extension. Deletion is not absolute: some information may need to be retained to meet legal obligations or protect legal claims.

You may complain directly to Kosovo’s Information and Privacy Agency (Agjencia për Informim dhe Privatësi, AIP). Visit aip.rks-gov.net for its current contact details and complaint procedures. You do not need to contact us first.

We do not use website enquiry information to make decisions based solely on automated processing that produce legal or similarly significant effects.

External websites linked from our site operate under their own privacy notices. Please review those notices before providing information to them.

We may update this policy when our practices or legal obligations change. The updated policy will show its effective date. Where required, we will provide additional notice or seek consent before using information in a new way. Merely continuing to browse the website is not consent to optional processing.